About the company
BN Bank is a leading internet bank in Norway. Their success depends on a very strong and personalized customer service focus which can only be achieved through a high degree of automation.
Summary
Results
BN Bank is a leading internet bank in Norway. Their success depends on a very strong and personalized customer service focus which can only be achieved through a high degree of automation. The bank started their RPA journey with Blue Prism 5 years ago and has since automated more than 100 processes.
However, they struggled with the traditional RPA scheduling tools because they couldn’t keep up with customer requirements. Faced with deciding between increasing the number of digital workers and manual controllers or accepting lower customer satisfaction, the team turned to C TWO to optimize their existing digital workforce which, in turn, increased their CSAT scores.
Pain Points
Traditional RPA scheduling couldn’t support immediate orchestration of new work items and customer satisfaction was being adversely affected.
Solution
BN Bank implemented the C TWO platform to manage all 100+ processes in under a week.
